Buyback Return Policy
This Return / Exchange Policy outlines the procedures and terms for returns and exchanges of products purchased from Neuone Global Marketing Private Limited. Please read this policy carefully before making a purchase. By engaging with our products and services, you agree to the terms outlined herein.
Eligibility for Return / Exchanges: We accept return / exchanges under the following circumstances:
- Defective or damaged products
- Incorrect products received
- Products not meeting quality expectations
- Only regular priced items may be refunded, sale items cannot be refunded.
- If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.
Return / Exchange Period: We offer return and / or exchange within the 30 days of delivery. If 30 days have passed since the delivery, you will not be offered a return and / or exchange of any kind.
Return / Exchange Process: To initiate a return / exchange, follow these steps:
- Contact our customer support team at info@neuoneglobal.com or +91 9872680550.
- Provide your order number, product details, and reason for return / exchange.
- Our customer support team will guide you through the process and provide necessary instructions.
Return / Exchange Conditions: In case of any dissatisfaction, manufacturing or packaging defect, Customers / Independent Distributors can return / exchange the product. The Customers / Independent Distributor must contact the Independent Distributor / Company from whom they had purchased the same, within 30 days from the date of purchase. They have to give a reason and return the said products along with the original customer order receipt copy / invoice. In such cases, it is the Independent Distributor's obligation to satisfy the customer’s need for money refund or replacements of products. The Independent Distributor can then return these products, with original Invoice to the Company. The Company will replace these products free of cost or if the Independent Distributor does not want the same products, the Company will give a cash voucher (zero CC) of the same amount, which can be used by the Independent Distributor within 30 days for purchasing products of their choice. Documents required for returning the products are mentioned below:
- Product Return Form
- Reason for return
- Copy of Invoice
- Products to be returned
The product must be returned in its original packaging, along with all accessories and tags. The product must be unused and in the same condition as and when received. This policy does not apply to products that have been intentionally damaged or misused. Proof of purchase (order confirmation) is required for processing returns / exchanges.
The Return / Exchange Policy is designed to impose upon the sponsor and the Company – the obligation to ensure that the Customer / Independent Distributor is buying products wisely.
Return Shipping: For defective, damaged, or incorrect products, company will arrange return shipping and cover associated costs. For products returned for reasons other than defects, the customer is responsible for return shipping costs.
Inspection and Return / Exchange: Once the returned product is received and inspected, we will process the return or exchange. Refunds will be issued using the original payment method. Please allow 20 days for the refund to reflect in your account.
Cooling Off Policy: The Company provides a Cooling Off Policy to the Independent Distributors who wish to resign from their Independent Distributorship within 30 days of their registration and return any NGM products that are in good condition, useable, resaleable, restock-able, unopened, unaltered. In this case company shall provide a full refund for the products after deducting bonus paid (if any) and reversing the CC on the products (if any).
Policy Updates: Company reserves the right to update this Return / Exchange Policy as needed. Any changes will be posted on the website, and the revised date will indicate the last update.
Contact Information: For any questions, concerns, or requests related to returns or exchanges, please contact our customer support team at info@neuoneglobal.com or +91 9872680550.
By engaging with Neuone Global Marketing Private Limited, products and services, you acknowledge and agree to the terms outlined in this Return / Exchange Policy.
Neuone Global Marketing Private Limited